-Improve Customer Waiting Periods and Staff Productivity
- Centralized multi-branch customer flow management system.
- Manage multiple branches from a central location using a web based administration interface.
- Touch-screen kiosk for ticket issuing. Available in free-standing or table top models.
- Web based soft keypad (Supports PC, tablets and mobile ).
- LCD counter display with rich text and graphics, Wired or Wireless, Android based controller.
- Call token numbers (Play sound) in multiple languages.
- Large LCD Queues status and advertisement display.
- System usage and performance dashboard and Reports from the centralized web module
- Supports integration with external systems (Optional).
- Secure with user credentials, privileges.
- Email or SMS notification (customer alerts/notifications, system technical/performance alerts or notifications)- (Optional.)
- Mobile application for customers to book appointment, book ticket, and locate branches etc.
- Touch Screen Kiosk
- Interface in multiple language and fully customizable.
- Supports soft keypad or physical keyboard.
- Dynamic queue menus as per the virtual queues definition
- Multi level queue or service hierarchy
- Identify customer.Provision for reading the customer's id cards,bank atm ,credit or debit cards.
- Supports barcode reading(read application number or any reference number)
- Supports large paper rolls that can issue around 2000 tickets per roll.
- Print tickets with token number and other details such as : Organisation name and logo, Branch Name,Date and time,Token Number, Queue/Service name,Number of people waiting in the queue, Last served ticket number, Id or other card number,Machine Id
- Kiosk linked to central database through local network
- Advertisement display while idle.
- Provision to set working hours to issue tickets or stop issuing whent the queue waiting exceeds a threshold value.
- Provision to place kiosks in in-service or out-service from central control unit.
- User friendly counter application for ticket management
Call Next,skip the ticket,mark as served,call a specific ticket,hold and recall ticket,repeat call,transfer or change the queue(Wrongly selected service/queue),see the list of tokens served or skipped with full details
- Web and windows based
- Integration components to integrate with customer service or other customer applications
- View customer details (required service ,time taken issues,waiting time etc)
- Secure counter user authentication
- Display the called token number in the counter LCD screen
- Customizable LCD display content
- Display status message such as Open/Ready,Serving,Closed etc
- Provision for defining priority counters to serve priority queues /services/customers
- Centralized display to show the recent numbers called against counter
- Provision to display the currently serving numbers on each counter
- Provision to change the design and theme
- Provision to play advertisement contents(images,videos,tv or other files)
- Support scrolling messages multiple languages
- Play sound in multiple languages
- Display the queue status (total waiting,average waiting time,average serving time),tickets expected to call next
- Web based administration and reporting module with following features:
- Define branches
- Define services
- Define queues (menus on the ticketing kiosk) with token ranges
- Define counters
- Define counter users
- Manage queues to be served on counters,queue/counter priority etc.
- Define working hours
- Define other queuing related business rules
- Dashboard that shows live status of total number of tickets waiting per queue ,average waiting time and serving time
- Detailed and summary reports of queue tickets issued and served per branch and queue.
- Statistical and performance reports based on branch ,service/queue,counter user.
- Option for email or SMS integration for notification
- Kiosk status monitor.Ticket paper roll status (low paper/no paper)notifications
- Put the kiosk in in-service or out of service from central location
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