Cherwell Solutions

IT Service Management Solutions

Cherwell Service Management Software
Cherwell Service Management software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects. Through this , you can focus less on routine management and maintenance, and more on growing and optimizing your IT service portfolio. It is highly configurable, integrates easily with third party applications and will never break when you upgraded.

Mobile ITSM
With Cherwell Mobile, you can now deliver actionable business intelligence and dashboards to executives and everyone else in your organization—without consuming a license. Quickly deploy our ready-made, out-of-the-box dashboards, or easily configure your own dashboards with convenient widgets. And best of all, leverage the full power of Cherwell Service Management (CSM), optimized for mobile users in different roles—across your entire business.

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Key ITSM Capabilities & Features

ITIL Processes
Take advantage of eleven ITIL-verified processes out of the box, so you can leverage industry best practices, reduce the cost of training and increase time-to-value.

IT Service Desk
Give your business a single point of contact for IT, and your service desk team the tools to efficiently and skillfully handle incidents, problems and questions. Restore service operations with minimal business impact, within agreed service levels and business priorities.

IT Self-Service Portal
Provide business customers with a best-in-class user interface that automates request fulfillment, reduces IT costs and overhead, and increases customer satisfaction.

ITSM Dashboards & Reporting
Take advantage of powerful reporting and highly configurable ITSM dashboards that allow you to spot trends, eliminate bottlenecks, and improve the effectiveness and efficiency of IT service delivery

Metadata Architecture
Easily configure the Cherwell Service Management platform to support, improve or implement new processes—with no scripting or coding necessary. Cherwell’s modern metadata architecture means seamless integration with other applications, hassle-free upgrades and the ability to extend use of the platform beyond IT.

SIAM and MSI
Service Integration and Management (SIAM) and Multi-Sourcing Service Integration (MSI) functionality is embedded within the core content of Cherwell Service Management software. Our SIAM- and MSI-based objects, dashboards, and processes help simplify multiple service provider governance and provide a single point of visibility to assess and manage the ownership and control of outsourced IT services.

Configuration Management Database (CMDB)
Cherwell provides powerful discovery and inventory capabilities to populate IT asset and configuration data into the Cherwell CMDB, enabling IT organizations to better assess the risk or impact of an infrastructure change. The Cherwell CMDB provides a trusted view of the infrastructure environment, improving the quality of IT services and applications and reducing unplanned downtime and infrastructure total cost of ownership.

IT Asset Management Solutions

Express Software Manager
This is an IT asset management (ITAM) solution designed specifically for organizations seeking significant reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to your hardware and software inventory, application usage, license entitlements, and IT purchases, Express Software Manager helps you seamlessly track and manage your IT investments from purchase to retirement—and finally abandon Excel spreadsheets.

Key ITSM Capabilities & Features

Comprehensive Hardware and Software Inventory
Take the guesswork out of what’s installed across your network with Cherwell’s IT Asset Managment software with powerful IT asset discovery and inventory reporting. Our Express Software Manager automatically discovers all the hardware and software installed on your Windows- and Mac OS-based desktops, laptops, and servers, and reconciles discovered applications and devices with purchasing details—so you know what’s installed, who’s using it, and whether it’s properly licensed.

World-Class License Compliance Management
53% of organizations experienced a software audit within the last two years, with true-up costs and penalties averaging $525,000 among those found to be non-compliant. When it comes to license compliance, you can’t afford to be caught asleep at the wheel. Express Software Manager’s world-class license management capabilities and compliance reporting enable you to monitor your license position in a proactive, automated fashion—so you can correct license deficits before you receive the software audit letter. An IT asset management system doesn’t get any easier.

Detailed Software Usage Analysis
If you suspect unused or underutilized software licenses are costing your organization big money, now you can prove it, with Express Software Manager’s powerful software usage analysis. On average, Cherwell’s IT asset management customers reclaim 15-20% of their annual software budget through re-allocation of licenses, termination of maintenance fees and support costs, and renegotiation of software contracts.

Powerful ITAM Purchasing System
Express Software Manager includes a comprehensive purchasing system that allows you to consolidate IT procurement and licensing information, and reconcile purchasing data with inventoried assets—eliminating spreadsheets once and for all, and giving you that critical link between the physical and financial aspects of your IT investments.

Microsoft SCCM Integration
If you’re using Microsoft Systems Center Configuration Manager to manage your hardware and software assets, chances are you’re struggling to get what you need out of its native ITAM reporting capabilities. Express Software Manager enables you to leverage your existing SCCM implementation and transform its raw inventory data into reliable, license-centric reports−with no SQL expertise required.

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