• Collecting real time feedback to get an Insight of customer behavior.
• Measuring customers satisfaction on the provided services In order to identify the innovative techniques to improve the quality of offered services.
• Measuring employee satisfaction in order to achieve high level of productivity.
• Ability to publish surveys across different channels to increase the likelihood of people responding.
• Provide internal escalation workflow for the responses and alert people in the business who are then empowered to act upon it.
• Assist with the recovery of dissatisfied customers to support the business’s customer retention strategies.
• Delivering tangible data that can be used to make better & wise business decisions to help aligning strategy with tactics.
• Estibyan Supports Android & iOS Operating systems.

Collaboration with other systems:

• Estibyan “Happy Staff” (Integration with Time and Attendance System).
• Estibyan integration with Beyond Queuing system for receiving feedback on the provided services.
• Estibyan application for the price checker devices for the Retail industry.
• Estibyan (Directory Browsing) for healthcare industry.
• Estibyan integration with Helpdesk Solutions.